Halo Health made mental healthcare more accessible and effective. They built their practices around meeting patients where they are, offering flexible, compassionate care when people are ready to take that important step.
As they've grew across multiple locations, they needed a solution that could handle the complexity of mental health patient intake: intelligent routing between their Shadow Lane and Summerlin locations, insurance-based triage, new patient information collection, and continuous safety monitoring for patients in crisis.
That's where Hello Patient came in.
After our work, when patient's called Halo's central line, they were immediately connected with a trauma-informed AI receptionist that handled the full scope of their needs: collected detailed intake information for new patients, answered questions about services and logistics, routed calls based on location and insurance type, and prioritized high-intent patients ready to begin care.
Most importantly, the system was trained in mental health safety protocols. Every conversation was monitored for signs of crisis, with immediate escalation to 911, 988, or live staff when a patient needs urgent support, regardless of the time of day.
When someone reaches out for mental healthcare, they're often doing so in a vulnerable moment. Hello Patient ensures they're met with immediate, compassionate response and connected to the right care as quickly as possible. No more missed calls. No more patients reaching voicemail when they need help.
The Halo Health team was able to focus on delivering exceptional care while Hello Patient handled the front door.
See how Halo Mental Health answered every call at its two urgent care clinics, 24/7.
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